Understanding what happened
The technician will ask when the water was discovered, where it came from and what has been done so far.
Classifying the water
Water is classified by its source and contamination level — clean, grey or black — which affects how materials are handled.
Moisture mapping
Readings are taken across floors, walls and ceilings to find the edges of the wet area.
Documentation
Photos and readings are recorded. This can help in conversations with your insurer.
Recommendations
You will receive a recommended scope — what should be extracted, dried, removed or cleaned.
This article is general information, not professional, medical or insurance advice. For an emergency, call us 24/7 or return to the homepage.