Prepare before it happens
- Know where water shut-offs and sprinkler controls are.
- Keep an emergency contact list including a restoration company.
- Store important inventory off the floor.
When water appears
- Keep staff and customers away from wet areas.
- Shut off water if safe.
- Notify building management and your insurer.
- Document the damage.
Keeping operations going
Containment can sometimes allow unaffected areas to stay open. Talk with your restoration provider about options that are safe.
After the event
Review what happened, whether maintenance could reduce the risk of recurrence and update your emergency plan.
This article is general information, not professional, medical or insurance advice. For an emergency, call us 24/7 or return to the homepage.