Not all water is equal. Water from a washing machine, dishwasher or toilet overflow (grey water) and water from sewage or outside flooding (black water) can carry contaminants that need a different approach than a clean supply-line leak.

Clean water can also become contaminated as it sits and contacts building materials, which is another reason quick response matters.

Common causes

Washing machine and dishwasher discharge
Toilet overflows
Sewer backups
Outside flood water
Clean water left standing for an extended time

Warning signs

Discoloured water
Unpleasant odours
Water that came from a drain, toilet or outdoors

Immediate safety steps

Avoid contact with the water.
Do not attempt to clean contaminated water yourself.
Keep vulnerable people and pets away.
Do not use fans that could spread contaminants.

How our contaminated water cleanup process works

1
Classify
Determine the category of water and affected materials.
2
Protect
Use protective equipment and containment as appropriate.
3
Remove
Extract water and remove porous materials that cannot be cleaned.
4
Clean & dry
Clean hard surfaces with suitable products and dry the structure.

What to expect when you call

A cautious approach to what can be kept
Clear guidance on reoccupying the area

Homes and businesses

Residential: Toilet overflows and laundry discharge are common in homes.

Commercial: Commercial kitchens and washrooms present grey and black water risks.