What to Do When Your Basement Floods in Richmond Hill

Put safety first

Before stepping into a flooded basement, think about electricity. If water may be touching outlets, extension cords, the furnace or the electrical panel, do not enter. Contact your electrical utility or a licensed electrician to disconnect power safely.

Find and stop the source if you can

If the water is coming from a fixture, appliance or pipe, close the shut-off valve for that fixture or the main water valve. If water is entering from outside or rising through a floor drain, you may not be able to stop it — focus on safety and getting help.

Work out what kind of water it is

• Clean water: from a supply line or water heater.
• Grey water: from a washing machine, dishwasher or sink.
• Black water: from a floor drain backup, sewer or outside flooding. Avoid all contact.

Document before you clean

Take photos and video of the water level, affected rooms and damaged belongings. This record can help when you speak with your insurance provider.

Protect what you can

• Move valuables, documents and electronics upstairs if it is safe.
• Lift furniture off wet floors.
• Do not use a household vacuum on water.

Call for professional help

Water spreads into drywall, insulation and subfloors quickly. Professional extraction and drying, with moisture monitoring, limits damage and reduces the chance of mould developing.